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General News - January 2010

General News - January 2010

Weather disruptions at UK airports - 7 January 2010

Weather disruptions at UK airports
 7 January 2010

A large number of shorthaul round trips have been cancelled along with some longhaul operations.

Also many aircraft have been diverted to other airports due to the weather disruption.

CURRENT CUSTOMER GUIDELINES, 7 January 2010
General conditions of carriage
Please see www.ba.com

Customers who are due to travel today, Thursday 07 January 2010 and Friday 08 January 2010, whose flight is either into or out of London Heathrow and whose flight is STILL OPERATING may refund the ticket purchased to the original form of payment

Customers who are due to travel between Friday 08 January 2010 through to and including Sunday 10th January 2010, and whose flight is STILL OPERATING either into or out of London Heathrow or Gatwick may :

        1) Rebook for travel within 28 days of the scheduled departure time of the original flight to the same destination
         - If the same booking class is not available, the lowest available class in the same cabin may be used
         - This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

        2) Rebook for travel outside of 28 days of the scheduled time of departure of the original flight to the same destination
         - The flight must be re-booked same booking class and travel must take place within the validity of the original ticket purchased.
         - This will be at no additional cost to the customer.

Customers who are due to travel today, Thursday 07 January 2010, whose flight has been CANCELLED may:

        1) Rebook onto an available flight to the same destination within a 28 day period.
        - This will be at no additional cost to the customer, and if required, the validity of the ticket may be extended.

        2) Rebook to the nearest alternative gateway within a 14 day period.
         - If the same booking class is not available, the lowest available class in the same cabin may be used
         - Shorthaul customers may choose same country or nearest destination i,e Lyon and Geneva.
         - For longhaul customers, the nearest gateway refers to the nearest available destination to the original destination e.g If the original destination is New York,                    alternatives could be Boston, Toronto or Chicago.  If the original destination was Bangkok the alternative would be Singapore.  
         - Onward travel from gateway to the customers original destination will be at the customer's own expense

        3) Rebook onto a flight to the same destination at a later date in the same booking class and cabin. The flight must be re-booked and travel must take place within the validity of the        
        original ticket purchased. This will be at no additional cost to the customer.

        4) Refund the ticket purchased to the original form of payment.





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