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Our Standard Booking Conditions are binding in all cases unless otherwise
amended and agreed to in writing by ourselves. In most cases on safari activities
you will be expected to sign a comprehensive indemnity form - these documents
do not represent a waiver on our Standard Booking Conditions.
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The Zambezi Safari and Travel Co. (the "Agent")
accepts bookings on behalf of affiliates and sub-contractors (the "Company")
subject to the following conditions:
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A provisional booking will be held for a maximum of 14 days and is confirmed
only after the Agent receives a completed Reservation Form or explicit
instructions together with a minimum 10% deposit (in the case of group bookings
or reservations on "non-preferential" suppliers, the required deposit will
be advised on initial reservation). Completion of the Reservation Form or
delivery of instructions constitutes acceptance of these Booking Conditions
on behalf of all persons as may be named in connection with that booking
and all such persons shall hereinafter be referred to as "the Client".
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The balance of all moneys due in relation to the booking must be paid no
later than 45 days before departure or the Agent reserves the right to treat
the booking as having been cancelled in which case cancellation charges will
be applied.
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A Client wishing to cancel a place or places on a tour must do so in writing
delivered by first-class mail or facsimile and the cancellation shall be
deemed to have been made on the date such notice is received by the Agent.
The following cancellation charges will be applied:
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More than 60 days prior to departure: US$20 administration fee plus bank
charges
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45 - 60 days prior to departure: 90% refund less bank charges
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31 - 45 days prior to departure: 50% refund less bank charges
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0 - 30 days prior to departure: No refund
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No refunds are given on "no shows" or where a person leaves a tour before
it is due to end.
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The Company reserves the right to withdraw any tour option, eliminate any
feature, or alter any itinerary, should local conditions necessitate. The
company reserves the right to refuse to accept or retain any person on a
tour, charter or safari at any time should such person's physical or mental
health and condition, or general attitude and deportment impede the operation
of the tour, charter or safari or the welfare and enjoyment of other clients.
In such cases, equivalent value substitutes may be offered or proportional
refunds on the total tour price may be made. Neither the Agent nor the Company
shall be liable for any expenses incurred by the Client in any such event.
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Neither the Agent nor Company, nor any person acting for, through or on behalf
of the Company shall be liable for any loss or damage whatsoever, arising
from any cause whatsoever and without restricting the generality of the foregoing
shall particularly not be responsible for loss or damage arising from any
errors or omissions contained in its brochures (however published) or literature,
late or non-confirmation or acceptance of bookings, loss or damage caused
by delays, sickness, injury or death, whether occasioned by negligence or
not.
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