Our Standard Booking Conditions are binding in all cases unless otherwise amended and agreed to in writing by ourselves. In most cases on safari activities you will be expected to sign a comprehensive indemnity form - these documents do not represent a waiver on our Standard Booking Conditions.

1. The Zambezi Safari and Travel Co. (the "Agent") accepts bookings on behalf of affiliates and sub-contractors (the "Company") subject to the following conditions:

2. A provisional booking will be held for a maximum of 14 days and is confirmed only after the Agent receives a completed Reservation Form or explicit instructions together with a minimum 10% deposit (in the case of group bookings or reservations on "non-preferential" suppliers, the required deposit will be advised on initial reservation). Completion of the Reservation Form or delivery of instructions constitutes acceptance of these Booking Conditions on behalf of all persons as may be named in connection with that booking and all such persons shall hereinafter be referred to as "the Client".

3. The balance of all moneys due in relation to the booking must be paid no later than 45 days before departure or the Agent reserves the right to treat the booking as having been cancelled in which case cancellation charges will be applied.

4. A Client wishing to cancel a place or places on a tour must do so in writing delivered by first-class mail or facsimile and the cancellation shall be deemed to have been made on the date such notice is received by the Agent. The following cancellation charges will be applied:

   • More than 60 days prior to departure: US$20 administration fee plus bank charges

   • 45 - 60 days prior to departure: 90% refund less bank charges

   • 31 - 45 days prior to departure: 50% refund less bank charges

   • 0 - 30 days prior to departure: No refund

5. No refunds are given on "no shows" or where a person leaves a tour before it is due to end.

6. The Company reserves the right to withdraw any tour option, eliminate any feature, or alter any itinerary, should local conditions necessitate. The company reserves the right to refuse to accept or retain any person on a tour, charter or safari at any time should such person's physical or mental health and condition, or general attitude and deportment impede the operation of the tour, charter or safari or the welfare and enjoyment of other clients. In such cases, equivalent value substitutes may be offered or proportional refunds on the total tour price may be made. Neither the Agent nor the Company shall be liable for any expenses incurred by the Client in any such event.

7. Neither the Agent nor Company, nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever, arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochures (however published) or literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.