Tick Running 1st class
safaris since 1995
Tick Independent
African experts
Tick 99% delivered as
promised or better
Tick On call
24 / 7 / 365

Standard Booking Conditions

Introduction

  • During the enquiry stage you’re under no obligation and we’ll provide you with one or more proposals as a basis for your safari plan.
  • When you’re happy with your itinerary and decide to go ahead with your trip, we hold your reservations as provisional bookings for up to 14 days until you’ve paid a 30% deposit.
  • Your trip is confirmed when you’ve paid your deposit which constitutes acceptance of our Standard Booking Conditions. We confirm bookings on receipt of your deposit.
  • You’ll receive your detailed itinerary and vouchers when your 70% final payment has been made and you’ve filled in your “Guest Information Form” – usually 60 days before travel.

Standard Booking Conditions when contracting with our UK Company

  1. The Zambezi Safari and Travel Co. Ltd (UK Company registration 3672841), acting as agent, accepts bookings on behalf of related operating companies, affiliates and sub-contractors, referred to as the “Company” subject to the following conditions. The words “the Company” and/or “us” in these conditions should be construed accordingly.
  2. Delivery of instructions and payment in respect of a safari constitutes acceptance of these Standard Booking Conditions on behalf of all persons as may be named in connection with the booking. All such persons are referred to as “the Client”, the words “the Client” and/or “you” in these conditions should be construed accordingly.
  3. These Standard Booking Conditions form part of the Client’s contract with the Company and are binding in all cases unless otherwise amended and agreed to in writing by us.
  4. A provisional booking will be held for a maximum of 14 days unless otherwise informed, and is confirmed only after the Company receives explicit instructions together with either:
    • Full payment of flights, together with a 30% deposit for the safari section;
    • A scanned copy of your passport identification page showing your full name and title, passport number and expiry date or
    • Full payment for the complete itinerary if the first day of departure is within 90 days of booking.
    • A scanned copy of your passport identification page showing your full name and title.
  5. There shall be no binding contract until the deposit has been paid as outlined in point 4 above.
  6. Failure to remit your deposit on time may result in an automatic release of the confirmed space and the possible inability to reinstate your reservation. When the company acknowledges receipt of the deposit, it shall be deemed to constitute acceptance and confirmation of the reservation. The balance of all monies due in relation to the booking must be paid no later than 90 days before departure or the Company reserves the right to treat the booking as having been cancelled in which case cancellation charges will be applied.
  7. A Client wishing to cancel a place or places on a tour must do so in writing delivered by first-class mail or email and the cancellation shall be deemed to have been made on the date that such notice is received by the Company.
  8. The following cancellation charges based on the total invoice value will be applied:
    • More than 90 days prior to departure:
      • 30% of the safari section is forfeited;
      • Any payment we have received in excess of the 30% deposit will be reimbursed less any bank charges where applicable;
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
    • 60-90 days prior to departure:
      • 50% of the safari section is forfeited;
      • Any payment we have received in excess of the 50% will be reimbursed less any bank charges where applicable;
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
    • Less than 60 days:
      • 100% of the total booking value is forfeited.
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
      • No refunds are given on “no shows” or where a person leaves a tour before it is due to end.
  9. Amendments to bookings: The Company reserves the right to levy a $50 charge per person per amendment on amendments made after bookings have been confirmed and put in place.
  10. The Company reserves the right to withdraw any tour option, eliminate any feature, or alter any itinerary, should local conditions necessitate. The company reserves the right to refuse to accept or retain any person on a tour, charter or safari at any time should such person’s physical or mental health and condition, or general attitude and deportment impede the operation of the tour, charter or safari or the welfare and enjoyment of other clients. In such cases, equivalent value substitutes may be offered or proportional refunds on the total tour price may be made at the sole discretion of the Company. The Company shall not be liable for any expenses incurred by the Client in any such event.
  11. The Company, nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever, arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochures, literature or correspondence, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
  12. The Company does not issue any form of travel insurance whatsoever. The Company may recommend both insurers and insurance policy types but in all cases the contract of insurance is between you and the underwriters contracted. Adequate travel insurance is a condition of carriage.
  13. This contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.
Real Time Web Analytics