Tick Running 1st class
safaris since 1995
Tick Independent
African experts
Tick 99% delivered as
promised or better
Tick On call
24 / 7 / 365

Standard Booking Conditions


  • During the enquiry stage you’re under no obligation and we’ll provide you with one or more proposals as a basis for your safari plan.
  • When you’re happy with your itinerary and decide to go ahead with your trip, we hold your reservations as provisional bookings for up to 14 days until you’ve paid a 30% deposit.
  • Your trip is confirmed when you’ve paid your deposit which constitutes acceptance of our Standard Booking Conditions. We confirm bookings on receipt of your deposit.
  • You’ll receive your detailed itinerary and vouchers when your 70% final payment has been made and you’ve filled in your “Guest Information Form” – usually 60 days before travel.

Standard Booking Conditions when contracting with our UK Company

  1. The Zambezi Safari and Travel Co. Ltd (UK Company registration 3672841), acting as agent, accepts bookings on behalf of related operating companies, affiliates and sub-contractors, referred to as the “Company” subject to the following conditions. The words “the Company” and/or “us” in these conditions should be construed accordingly.
  2. Delivery of instructions and payment in respect of a safari constitutes acceptance of these Standard Booking Conditions on behalf of all persons as may be named in connection with the booking. All such persons are referred to as “the Client”, the words “the Client” and/or “you” in these conditions should be construed accordingly.
  3. These Standard Booking Conditions form part of the Client’s contract with the Company and are binding in all cases unless otherwise amended and agreed to in writing by us.
  4. A provisional booking will be held for a maximum of 14 days unless otherwise informed, and is confirmed only after the Company receives explicit instructions together with either:
    • Full payment of flights, together with a 30% deposit for the safari section;
    • A scanned copy of your passport identification page showing your full name and title, passport number and expiry date or
    • Full payment for the complete itinerary if the first day of departure is within 90 days of booking.
    • A scanned copy of your passport identification page showing your full name and title.
  5. There shall be no binding contract until the deposit has been paid as outlined in point 4 above.
  6. Failure to remit your deposit on time may result in an automatic release of the confirmed space and the possible inability to reinstate your reservation. When the company acknowledges receipt of the deposit, it shall be deemed to constitute acceptance and confirmation of the reservation. The balance of all monies due in relation to the booking must be paid no later than 90 days before departure or the Company reserves the right to treat the booking as having been cancelled in which case cancellation charges will be applied.
  7. A Client wishing to cancel a place or places on a tour must do so in writing delivered by first-class mail or email and the cancellation shall be deemed to have been made on the date that such notice is received by the Company.
  8. The following cancellation charges based on the total invoice value will be applied:
    • More than 90 days prior to departure:
      • 30% of the safari section is forfeited;
      • Any payment we have received in excess of the 30% deposit will be reimbursed less any bank charges where applicable;
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
    • 60-90 days prior to departure:
      • 50% of the safari section is forfeited;
      • Any payment we have received in excess of the 50% will be reimbursed less any bank charges where applicable;
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
    • Less than 60 days:
      • 100% of the total booking value is forfeited.
      • Flight payments may not be refundable & will be subject to the flight provider’s terms & conditions.
      • No refunds are given on “no shows” or where a person leaves a tour before it is due to end.
  9. Amendments to bookings: The Company reserves the right to levy a $50 charge per person per amendment on amendments made after bookings have been confirmed and put in place.
  10. The Company reserves the right to withdraw any tour option, eliminate any feature, or alter any itinerary, should local conditions necessitate. The company reserves the right to refuse to accept or retain any person on a tour, charter or safari at any time should such person’s physical or mental health and condition, or general attitude and deportment impede the operation of the tour, charter or safari or the welfare and enjoyment of other clients. In such cases, equivalent value substitutes may be offered or proportional refunds on the total tour price may be made at the sole discretion of the Company. The Company shall not be liable for any expenses incurred by the Client in any such event.
  11. The Company, nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever, arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochures, literature or correspondence, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
  12. The Company does not issue any form of travel insurance whatsoever. The Company may recommend both insurers and insurance policy types but in all cases the contract of insurance is between you and the underwriters contracted. Adequate travel insurance is a condition of carriage.
  13. As a UK registered company we act as the principal in compliance with the EC directive on Package Holidays, published in the United Kingdom as “SI3288 The Package Holiday, Package Travel, Package Tour Regulations 1992”.
    • We are licensed by the Civil Aviation Authority and hold ATOL 10135. The air holidays arranged by our company are ATOL Protected. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. When no flights are included in your safari this is defined as non-licensable by the Civil Aviation Authority.
    • Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
  14. Your Financial Protection under our ATOL licence.
    • When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
    • We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
    • If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those
      Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
  15. This contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.
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