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Terms and Standard Booking Conditions

Our Standard Booking Conditions define terms of the guest’s contract with the Company. These Conditions are binding in all cases unless otherwise amended and agreed to in writing by us. An online copy can be found here.

Here’s where you’ll find a 3 step explanation of the booking process – from enquiry, to booking, to final payment/travel.

  • Note that any safari activity is potentially hazardous. All legal instructions issued by your host or guide must be strictly adhered to.
  • In some cases on safari you will also be expected to sign individual operator indemnity forms under which you may surrender certain legal rights – please read these documents carefully.
  • Travel insurance is a condition of carriage. We may recommend both insurers and insurance policies but in all cases the contract of insurance is between you the client and the underwriter/s contracted.

Go to Travel Insurance to buy individual travel insurance.

Go to Planning your safari for further advice on arranging your safari.

Registered Offices

Zambezi Safari & Travel Co. LTD | United Kingdom Registration 3672841

Zambezi Safari & Travel Co. INC | USA Registration 131209000150 (New York State)

  • c/o Francis Clark LLP, North Quay House, Sutton Harbour, Plymouth, PL4 0RA, United Kingdom.
  • The UK Head Office is located at 6 Delamore Park, Pitman’s Lane, Cornwood, Devon, PL21 9QP, United Kingdom.
  • Additional sales offices are located in Victoria Falls and Kariba (Zimbabwe)

Consumer protection

In accordance with EU and UK regulations the Company provides consumer protection as licensed by the Civil Aviation Authority and holds ATOL Licence 10135.

ATOL (Air Travel Organisers’ Licensing) is a statutory scheme managed by the Civil Aviation Authority to protect consumers from losing money or being stranded abroad because of the failure of air travel firms. The Customer Protection Group manages the ATOL System by licensing Air Travel Organisers, discounted ticket sales firms, and holding bonds of licensees.

The air holidays arranged by our company are ATOL Protected. ATOL Protection extends primarily to customers who book and pay in the United Kingdom.

In cases where we provide flights as a part of your safari you are protected under our ATOL licence, the flights which are supplied by another ATOL holder are protected under their bonds.
When no flights are included in your safari this is defined as non-licensable by the CAA.

The payments you make for your flight are held by us on behalf of the ATOL holder who is supplying your flight until the day we pay them. The ATOL holder supplying the flight will issue an ATOL confirmation invoice which we in turn forward to you the consumer. (We do not sell air tickets to or through Travel Agents, we are licensed to sell air tickets to the public directly.)

Find out more about ATOL Protection

The African Travel & Tourism Association

We are members of The African Travel & Tourism Association (Atta) – Member 20623

Atta creates the platform for buyers across Europe to meet suppliers of African tourism product at networking events, trade shows and through its links with the media. Atta distributes news on tourism matters throughout Africa to its wide membership and acts as an information hub between the news media and the tourist industry in times of crisis.

Atta is not a regulatory authority and has no control over the activities and operational practices of its members. Atta advises consumers that protection is available in the market covering their investment, security, insurance and health.

Find out more about ATTA

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